Real-time AI voice agents for your contact centers.
Déblo answers your inbound calls like a human agent: it listens, understands, reads your customer data in read-only mode, routes by complexity, escalates to a human when needed. In French, English, Spanish, Portuguese, Arabic and German. Created in Abidjan, built for the world.
Customer support · Market 3 of 4
Service in pilot program. Commercial rollout 2026.
Africa BPO market 2025
$8.1B
BPO agents on the continent
750k–1.2M
Enterprise contact centers piloting voice AI
65%+
The problem
Why the current call center model is breaking
Endless waiting queues
At peak hours, 30 to 45 minutes of wait time for a customer who just wants to check their balance, report an outage, or reactivate a service. Customers churn, NPS drops, retention collapses.
Full-time human agent cost
An agent handles one call at a time, takes 18 to 22 minutes per complex call, has to sleep, eat lunch, take vacation. Multiply by 2,500 seats and payroll becomes the number one line item in your customer service budget.
Multilingual coverage impossible to hire
Covering French, English, Arabic, Portuguese and mixed African registers (Nouchi, Wolof, Dioula) requires teams per time zone and per language. Most offshore BPOs don't master local cultural codes and switch callers back to academic French.
Scripted IVRs that frustrate
"Press 1 for... press 2 for...". Customers are fed up. They want to talk, not navigate a rigid tree. And when they finally reach a human, they repeat the same thing three times.
The Déblo solution
A voice AI agent that answers like a human — without the queue
Natural conversation, real-time
Déblo listens to the caller speaking naturally, understands the intent, answers live like a phone call. No menu, no "press pound". Warm voice, tone adjusted to the caller's register.
Trained on your business data
Product catalog, internal FAQs, procedures, business glossary, escalation scripts — Déblo learns your context via our RAG pipeline (Retrieval-Augmented Generation). No rewrite of your existing IT.
Real-time customer data access — read only
Déblo queries your CRM, telco BSS or billing system in read-only mode via secure API. It sees the balance, service status, ticket history, without being able to modify anything. No risk of accidental charges or write-side leaks.
Smart human handoff
When the call exceeds the scope (sensitive case, explicit complaint, supervisor request), Déblo transfers to an available human agent with the full context: call transcript and detected intent. The human picks up without making the customer repeat.
Elastic concurrent call capacity
Déblo absorbs 50, 500, 5,000 simultaneous calls without degradation. Waiting queues disappear. Your traffic spikes (network outage, promo launch, payday) are handled without temporary hiring.
Internal architecture
Automatic routing by complexity
Not all requests are equal. Déblo routes each conversation turn to the right engine — fast when trivial, deep when complex — to deliver quality at the right cost.
Tier 0 — Direct answer
Greetings, identification, simple factual questions ("what are your opening hours?"), confirmation. Instant response, minimal marginal cost.
Tier 1 — Standard expert (2 to 4 seconds)
Customer CRM lookup, invoice reading, knowledge base search, typical request analysis. Short latency, masked by a natural "one moment while I check".
Tier 2 — Deep reasoning (4 to 7 seconds)
Complex case (claim to analyze, pricing plan calculation, offer comparison). During computation, Déblo verbalizes an audio filler ("let me look into that") so the latency stays natural.
This routing is our capitalizable differentiator — calibrated on thousands of real conversations, proprietary, invisible from the outside. Technically reproducible, but slow to recalibrate.
Concrete use cases
What Déblo does from day one of the pilot
Level 1 support — ISP / Telco
Balance check, payment status, line status, incident report, claim follow-up, store geolocation, tariff conditions. Déblo handles these cases without escalation in the majority of situations.
Outbound payment reminders
For Mobile Money operators, overdue invoices, credit deadlines. Déblo places the outbound call, identifies the contact, recalls the deadline, proposes a payment method, triggers the payment link via SMS. Firm but respectful tone.
Onboarding new human agents
Déblo plays the customer role for training. New hires simulate difficult calls (angry customer, tricky technical case, off-script request). Automatic feedback on tone, clarity, process compliance. Reduces time-to-production.
24/7 phone front desk
For SMBs and large companies, Déblo answers general inbound calls ("Hello, you've reached Company X"), filters by intent, routes to the right extension or service. Available nights, weekends, holidays.
Comparison
Déblo vs current alternatives
Three ways to handle a customer call. Here's how they stack up against Déblo.
| Déblo | Classic scripted IVR | Human BPO agent | Generic AI voicebot | |
|---|---|---|---|---|
| Response speed | Real-time conversation, natural latency | Rigid tree, slow navigation | 5 to 45 min queue depending on traffic | Often fast, low nuance |
| Concurrent capacity | Elastic, thousands of simultaneous calls | Limited by phone lines | One call per agent | Varies by provider |
| Multilingual | FR, EN, ES, PT, AR, DE, ZH at launch | One language per IVR flow | Limited by hiring | Often strong EN/ES, variable on others |
| African cultural registers | Understands Nouchi, Wolof, Dioula without correcting | None | Depends on local vs offshore staffing | Often absent |
| Human escalation | Native, with transcript and detected intent | Into classic queue | N/A (already human) | Variable, often simple handoff |
| Customer data access | Read-only via secure API | Limited static lookup | Read and write on internal tools | Depends on bought integration |
Security and compliance
Built for enterprise requirements
Read-only by default
Déblo accesses your CRM, BSS, billing systems in read-only mode exclusively. No writes, no modifications, no authorized debits. State-mutating actions are delegated to the human agent through escalation.
European hosting
Hetzner infrastructure in Germany, GDPR compliant. Your conversational data does not leave the EU for application processing. Inference models are routed via providers aligned with your DPA.
Complete audit logs
Each call produces a structured log: transcript, routing decisions, tools invoked, customer data read, escalation or not. Exportable as CSV or JSON for your internal controls.
Zero data resale
Conversations are processed to deliver the service, improve the experience, ensure safety — that's it. We do not sell your data. No targeted advertising. No commercial sharing with third parties.
Technical capabilities
What Déblo can do from the pilot phase
- Real-time voice conversation comparable to industry benchmark (sub-second gateway latency, deep-expert latency masked by audio filler)
- Elastic concurrent call capacity — tested up to several thousand simultaneous sessions per deployment
- Multilingual at launch: FR, EN, ES, PT, AR, DE, ZH — understands mixed African registers without correcting or switching back to academic French
- CRM integrations via API: Salesforce, Zendesk, HubSpot, Microsoft Dynamics, and proprietary systems on spec
- Telco integrations: SIP, Twilio, Vonage, LiveKit inbound, warm handoff to human agent outbound
- Agentic tools: WhatsApp Business send, Mobile Money payment link trigger, callback scheduling, human escalation, conversational memory writes
- Voice personalization (gender, tone, accent), enterprise persona ("Aisha, your assistant at Company X")
- Interchangeable stack — voice gateway swappable without rewrite (provider failover), no technology lock-in
FAQ for decision makers
All the B2B / B2G questions you ask us
Can Déblo be trained on our company's data?
Can it access customer data in real time?
How does it handle escalation to a human?
How many concurrent calls can it handle?
Which languages does it support at launch?
Which CRM integrations are ready?
Which inbound telecom channels?
And privacy, GDPR?
What's the timeline for a pilot?
What's the pricing?
Can the voice be customized?
What happens if Déblo doesn't know the answer?
What SLA and availability?
How is this different from a generic AI voicebot?
What if we need a specific feature?
Timeline
Pilot program, commercial rollout 2026
The Déblo contact center service is in selective pilot program. We co-build the first deployments with two to four launch partners (ISP, telco, BPO, large administration). Public commercial launch targeted for 2026.
Pilot phase
Partner selection. Architecture and integration scoping. 4 to 8 weeks of pilot on a focused business scope.
Gradual rollout
Functional scope expansion. Increase in call volume handled. ROI measurement at 30, 60 and 90 days.
Commercial launch
Opening beyond launch partners. Stabilized public pricing. Contractual SLA.
Convinced? Let's talk about the pilot
We are selecting in 2026 two to four launch partners among ISPs, telcos, BPOs and large African and international administrations. If you manage 500 to 5,000 seats and want to test the Déblo voice AI agent on a controlled scope, let's talk.
