Refund policy
Déblo works with a prepaid credit balance, topped up on demand. This policy applies to top-ups of that balance.
Last updated: November 2, 2026
Making a request
Write to support ([email protected] or WhatsApp +1 608 600 6009) with the receipt reference, shown in Transactions on the web or in the app.
Every request is reviewed case by case.
Who refunds
The refund is issued by the seller of the payment concerned, shown on the receipt:
| Payment method | Seller |
|---|---|
| Card, Apple Pay, Google Pay (Stripe) | ZeroSuite, Inc. |
| PayPal | ZeroSuite, Inc. |
| In-app purchase on the App Store (Apple) | ZeroSuite, Inc. |
| In-app purchase on Google Play | ZeroSuite, Inc. |
| Mobile money via pawaPay | ZeroSuite, Inc. |
| Mobile money via XPAYE (PaiementPro) | WorkCloud SASU, licensed distributor of ZeroSuite, Inc. |
| Mobile money via Hub2 | WorkCloud SASU, licensed distributor of ZeroSuite, Inc. |
| Mobile money via BUI | WorkCloud SASU, licensed distributor of ZeroSuite, Inc. |
For a payment made through the 0fee gateway, the seller is the one of the underlying method.
App Store and Google Play purchases
For an in-app purchase made on the App Store or on Google Play, the refund request follows the Apple or Google procedure.
Your rights
This policy applies without prejudice to the mandatory consumer rights provided by applicable law.